Hagerty is led by seven accomplished executives with significant hands-on management consulting experience in the public sector.
Hagerty Management Team
- Steve Hagerty, President
- Garrett Ingoglia, Vice President
- Chris Lopez, Vice President
- Perry Pockros, Vice President
- Anthony Trasatti, Vice President
- Erik S. Gaull, Vice President
- Dennis Kwiatkowski, Client Relationship Executive
Steve Hagerty is a management consultant, entrepreneur, and business executive with more than 17 years of professional experience managing large Federal programs and improving the public sector. He has served as a strategic planning, process improvement, quality control, change management, and financial consultant for a variety of clients including the Federal Emergency Management Agency (FEMA), the US Department of Homeland Security (DHS), the City of Los Angeles, the US House of Representatives, the California Department of Forestry, the US Patent Trademark Office, the US Forest Service, Fluor Corporation, IBM, and PricewaterhouseCoopers (PwC).
Throughout his career Mr. Hagerty has been looked upon to reengineer, manage, and lead large, complex, politically sensitive Federal Programs, including the outsourced $7.4B Federal recovery effort after 9/11 and the $1.4B Special Community Disaster Loan (CDL) Program established by Congress after Hurricane Katrina. In both of these roles, Mr. Hagerty was singled out for his commitment to excellence and thoroughness, highlighted by his ability to implement new approaches that streamlined the grant process while still complying with the Government’s regulations. This commitment is also evidenced by his knowledge of Federal policies and guidelines, and the fact that neither Program experienced any known adverse audits by the Office of Inspector General (OIG). As a result of his focus on quality, Mr. Hagerty has twice been asked by Fortune 500 companies to develop Quality Control Plans for large $100M+ Federal contracts they hold.
Prior to starting Hagerty Consulting in September 2001, Mr. Hagerty served as a staff consultant, senior consultant, manager, and senior manager at Price Waterhouse, and subsequently PricewaterhouseCoopers, Office of Government Services between 1993 and 2001. He developed experience in the areas of large scale project management; financial and program reviews; federal grant management; organizational assessments; process design; strategic planning; and performance improvement. During his tenure at PwC, he contributed significantly to the development of the firm’s public sector practice, particularly in regard to FEMA; participated in the firm’s e-business council; and actively participated in the firm’s recruiting, mentoring, training, and staff evaluation process. Mr. Hagerty was regularly recognized as one of the top performing consultants in the Office of Government Services.
As the President of Hagerty Consulting, Mr. Hagerty’s focus is on providing his executives and managers with the resources, tools, and training needed to deliver outstanding results.
Mr. Hagerty has a Master’s degree in Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University. He is a member of the GSA Professional Services Industry Government Council, Board President of the Evanston Chamber of Commerce, member of the Connections for the Homeless Advisory Council, member of the Chicagoland Chapter of the Young Presidents Organization (YPO), and a frequent guest at Syracuse University’s Maxwell School, where he was invited in 2007 to give the Convocation Address to the MPA graduates.
Garrett Ingoglia, Vice President
Garrett Ingoglia has more than ten years experience helping public sector agencies address their most complex organizational challenges. Mr. Ingoglia has delivered strategy, process, and policy consulting services to a range of public sector clients, including the U.S. Department of Homeland Security (DHS), the U.S. Department of Housing and Urban Development (HUD), the City and County of San Francisco, and the State of California. He specializes in strategic and operational planning, business process improvement, organizational assessment, and policy analysis and has subject matter expertise in emergency management and affordable housing.
Mr. Ingoglia has a strong track record of helping government agencies develop and implement innovative strategies to achieve their policy goals. After the World Trade Center disaster, he designed and managed a streamlined grant management process that enabled the Federal Emergency Management Agency (FEMA) to close out $2.5 billion in Federal disaster grants to the City of New York in under 2 years; a process that often takes 5 or more years to complete. Mr. Ingoglia spearheaded the development of the San Francisco Bay Area Regional Emergency Coordination Plan (RECP); a groundbreaking plan that provides a framework for resource sharing, communication, and cooperation among jurisdictions within the ten-county Bay Area during the response to a large-scale emergency.
Currently, Mr. Ingoglia is leading Hagerty's efforts to support FEMA's recovery programs, including Public Assistance and Individual Assistance. He is leading efforts to help FEMA develop and implement strategies to control costs for post-disaster debris activities; assisting FEMA to design a consistent approach to quality assurance in its Public Assistance operations; and developing contingency plans to help FEMA implement its recovery programs following a chemical, biological, radiological, nuclear, or cyber event. Mr. Ingoglia recently conducted assessments of FEMA and HUD disaster housing programs and identified solutions to improve service delivery in the future.
Prior to joining Hagerty Consulting as a Vice President, Mr. Ingoglia served as a consultant, planner, and project manager for PwC, IBM, and URS. For his work facilitating the establishment of the U.S. Department of Homeland Security and leading IBM's efforts to support FEMA's response to the 2004 Florida hurricanes, Mr. Ingoglia was honored with the Financial Management Practices Best of IBM award for 2004.
Mr. Ingoglia has a Master of Public Administration (MPA) degree from the Maxwell School of Citizenship and Public Affairs at Syracuse University and a Bachelor of Arts degree from Williams College.
Chris Lopez’ 14 years of senior-level management and consulting experience is distinguished by her leadership of several high profile, complex, multi-million dollar programs and projects that were successfully executed in line with client goals and objectives. Her facilitation and communication skills, ability to keep staff and clients motivated and focused, especially during high-stress engagements, and ability to deliver creative, workable solutions makes her a sought after player in challenging endeavors.
In 2008, Ms. Lopez served as the Project Executive for three tabletop exercises awarded to Hagerty by the City of Philadelphia’s Office of Emergency Management and the Fire Department focused on the critical issue of city-wide emergency evacuations. As a result of the successful execution of the project, in January 2009 Hagerty was awarded a second 18-month contract to conduct a series of tabletop, functional and full-scale exercises for the City of Philadelphia’s Office of Emergency Management.
Prior to taking on her current role as Hagerty’s Vice President of State & Local Services, Ms. Lopez played a significant role in overseeing Hagerty's work for Fluor's $200-million FEMA Public Assistance contract, IBM's $50-million Housing Assistance contract, and PwC's $40-million Homeland Security Chief Financial Officer contract, particularly as they related to project start-up, staffing, and quality control.
Between 2000 and 2005, Ms. Lopez served a critical role in a number of emergency management projects for FEMA and with the State of California. Among them, in 2004, Ms. Lopez worked as a consultant to the California Military Department, serving as the Project Director overseeing the design and implementation of a series of tabletop exercises conducted with four state agencies and four California counties. The exercises were successful in helping the agencies and counties identify areas of opportunity in which continuity of government and continuity of business plans could be improved.
In the aftermath of 9/11, the Federal Recovery Officer (FRO) charged Ms. Lopez with developing a unique policy approach to allow FEMA to play a significant role in funding the redevelopment of the destroyed lower Manhattan transportation system. Ms. Lopez’ work resulted in a Congressionally-approved White Paper that allowed the transfer of $2 billion in FEMA funds to the FTA for the redevelopment efforts. The FRO subsequently charged Ms. Lopez with designing and overseeing the expedited close-out process for the $7.4 billion in grants issued in the recovery process. Within one month, she successfully oversaw the implementation of an expedited closeout process that enabled FEMA to close out $2.5 billion in Federal disaster grants to New York City in under 2 years.
In recognition of her work, Ms. Lopez received the FEMA Director's Award for Individuals, presented to those who have demonstrated extraordinary and innovative performance in support of the Agency's Strategic Plan. Before she managed large Federal programs, Ms. Lopez worked for two years as a human resources consultant for Southern California Edison, where she developed corporate training and development programs. She also worked for six years as a political consultant.
Perry Pockros has more than 25 years experience in Federal, State and local government management and public policy analysis. As Hagerty's Vice President for Federal Services and Business Development, Mr. Pockros is the firm’s principal for business development and Federal consulting engagements. He manages Hagerty's office in Washington D.C. and serves as Project Executive on certain client projects.
Mr. Pockros leads public sector operational and advisory engagements involving program management, strategic planning, performance management, program evaluation, business process reengineering, business system modernization, information technology strategy, technical assistance, and training. He has designed and implemented organizational change management initiatives to better align the culture, people, and structure of organizations with their overall strategy, business processes, and information technologies. He is a team leader with creative problem-solving aptitude, informed judgment, and robust organizational, interpersonal, and communication skills.
He has performed these services for the U.S. Agency for International Development and the Departments of Commerce, Defense, Energy, Housing and Urban Development, Interior, and Veterans Affairs. Other clients have been the Federal Emergency Management Agency, Food and Drug Administration, the Internal Revenue Service, the National Aeronautical and Space Administration, the National Science Foundation, the National Nuclear Security Administration, the Small Business Administration, the U.S. Sentencing Commission, the District of Columbia, and the World Bank. Currently, Mr. Pockros serves as the Project Executive for the D.C. Public Schools, Office of Special Education Business Process Transformation engagement, the DoD Counternarcotics Performance Metric System Improvement project, the Defense Finance and Accounting Service Government Wide Accounting Modernization project, and the Mississippi Alternative Housing Program.
Before joining Hagerty Consulting, Mr. Pockros was an Associate Partner and Project Executive with IBM's Global Business Services Public Sector Strategy and Change practice. From 1996 to 2002, he was a Managing Consultant for the PricewaterhouseCoopers Office of Government Services; in this role he led process improvement, performance management, organizational change management, and training workshops for Federal civilian agencies.
Before he began his career in public sector consulting, Mr. Pockros served the U.S. House of Representatives in Member office and standing committee positions. He also worked as a public utility regulatory analyst for the State of Illinois and was a consultant to the City of Chicago on municipal energy management initiatives. He holds a Master's degree in Public Policy Studies from the University of Chicago, and a BA from Wesleyan University.
Anthony Trasatti, Vice President
Anthony Trasatti has more than 16 years of accounting, auditing, and consulting experience at the national and international levels. He specializes in large-scale program management, operational analyses, and financial and eligibility audits, and has served in a variety of operational and advisory roles for client projects.
Mr. Trasatti is thoroughly familiar with multiple Federal regulations, including the Federal disaster program, OMB Cost Principles, and Federal financial rules. He has provided auditing and consulting services to many government clients including FEMA and the U.S. Departments of Homeland Security, Housing and Urban Development, Justice, and Education. Other clients have included the Pension Benefit Guaranty Corporation, the Federal Housing Administration, the Resolution Trust Corporation, and the Agency for International Development.
Most recently, Mr. Trasatti provided technical assistance to the Federal Government's Louisiana Transitional Recovery Office. In this capacity, he contributed significantly to creating a highly effective program analysis and systems team within multiple Federal field offices.
He has developed processes, systems, and structures that allow Federal executives to gain direct insight into the housing mission; as a result, they are able to more efficiently address the concerns of the U.S. Congress and establish additional accountability.
Before Hurricane Katrina, Mr. Trasatti served in a variety of client operational positions. He was Manager of the Data Analysis Unit for the Florida hurricanes in 2004 and the Federal Government's liaison to the New York/New Jersey Port Authority after 9/11.
Before joining Hagerty Consulting in 2003, Mr. Trasatti was a Senior Manager in the PwC's Office of Government Services in Washington, D.C. He graduated from James Madison University with a degree in business and a concentration in accounting, and is a member of the American Institute of Certified Public Accountants.
Erik S. Gaull is a public safety professional with more than 30 years of experience in emergency management, emergency medical services, law enforcement, fire suppression, and corporate security. Prior to joining the Hagerty Consulting team in 2010, Mr. Gaull spent seven years as an independent consultant and educator specializing in public safety, homeland security, and corporate security. He worked on projects in the United States, Canada, Europe, and the Middle East for the private sector and for the U.S. Department of Homeland Security, the U.S. Navy, several publishers, and numerous local governments. He is a Nationally Registered EMT-Paramedic, a Certified Emergency Manager®, a Certified Protection Professional®, a Pro-Board-certified Fire Officer III and Fire Instructor III, a hazardous materials technician, and a law enforcement officer.
From 2000 to 2002, Mr. Gaull served as the Director of Operational Improvements for the District of Columbia under Mayor Anthony A. Williams. He was appointed by Mayor Williams to the Mayor’s Bioterrorism Preparedness and Response Program Advisory Committee in 2002 and the Mayor’s Emergency Medical Services Advisory Committee in 2001. Prior to joining the Williams Administration, Mr. Gaull spent seven and one-half years at TriData Corporation, a consulting firm specializing in public sector emergency services management. He was the Director of Local Government Studies when he left the firm.
Mr. Gaull has substantive experience in all three levels of government – at City Hall in both Washington, D.C. and New York City; in the New Mexico State Department of Health; and in the U.S. House of Representatives. Additionally, he has been a frontline firefighter, paramedic, law enforcement officer, and park ranger. He maintains an appointment as an Instructor at the National Fire Academy.
Mr. Gaull currently volunteers as a Master Firefighter/Paramedic with the Cabin John Park Volunteer Fire Department in Potomac, Maryland (where he is a life member) and as a Lieutenant in the Washington, D.C. Metropolitan Police Department Reserve Corps Division, where he heads the Reserve Corps’ involvement in the Department’s Homeland Security Bureau.
Dennis Kwiatkowski, Client Relationship Executive
In his 35 years in the field of emergency management and disaster response and recovery, Mr. Kwiatkowski has built a national reputation for his technical expertise and strategic leadership. As a senior executive at the Federal Emergency Management Agency (FEMA) and later as a senior executive at Dewberry, Mr. Kwiatkowski has played a key role in responding to and recovering from the nation’s largest disasters, including the 1993 Mid-west floods, the World Trade Center disaster, and Hurricanes Katrina and Rita.
Mr. Kwiatkowski has 25 years experience as a FEMA employee, many of these as a senior executive. As Deputy Associate Director, Response and Recovery, Mr. Kwiatkowski was responsible for oversight of all FEMA Response and Recovery Programs, including re-engineering of the Public Assistance and Individual Assistance Programs, legislative initiatives that led to the Robert T Stafford Act in 1978, and supporting all declared disaster operations. In this role, Mr. Kwiatkowski administered the President's Disaster Relief Fund with FEMA's annual expenditures averaging $2 billion. He coordinated response efforts of 26 Federal agencies in Presidentially-declared emergencies and major disasters and provided executive direction of all Presidentially- declared emergencies and major disaster declarations. Mr. Kwiatkowski developed recommendations to the President for disaster and emergency declarations. He led the first National Emergency Response Team (ERT-N) deployment to the Virgin Islands in 1997.As Deputy Associate Director for Planning, Training, and Exercising, Mr. Kwiatkowski managed the National Emergency Training Center, the National Planning and Preparedness Program, the Radiological Emergency Preparedness Program, and the Chemical Stockpile Emergency Preparedness Program.
Following his distinguished public sector career, Mr. Kwiatkowski joined Dewberry and Davis, where he served as the Principal in Charge of NISTAC’s FEMA Public Assistance and Technical Assistance Contract and Project Director for the Housing Inspection contract, in addition to serving as an executive on projects with FEMA’s Hazard Mitigation Directorate, the State of Ohio, and Fairfax County, Virginia.