One way to assist you in making the most informed decision is to show you evidence of the work we¹ve done. In the case studies below, you¹ll find examples of the challenges we¹ve faced and the solutions we¹ve provided. To view all hagerty case studies, Download PDF.
Business Process Transformation: Design and Implementation of a New Grant Closeout Process After 9/11
The World Trade Center disaster was unprecedented in size, complexity and human toll and in the prolonged attention it received from the media, the public and all levels of government. FEMA realized that its standard toolkit of disaster assistance grants and grant management processes was not sufficient for an event of this magnitude. To help New York City recover from this historic and devastating event, FEMA needed to deliver disaster assistance funds quickly and close out grants efficiently. (Download PDF)
Facilitation: Facilitating a Meeting to Improve Post-Disaster Housing Delivery
In 2004, Florida was hit by four major hurricanes within a six-week period. FEMA responded by creating rapid response local field teams, called Strike Teams, to help deliver temporary housing to disaster victims. It was a good concept. Strike Teams were a much-needed local presence and were able to respond with speed and agility to a quickly changing situation. However, communication and coordination problems limited the Strike Teams¹ effectiveness. Because each team acted independently and approached its mission differently, communication broke down. (Download PDF)
Financial Management and Analysis: Financial Review of the Houston Sheltering Program
Hurricane Katrina displaced tens of thousands of Gulf Coast residents. Communities across the United States donated food, clothing, and shelter. No city in the country took in more Katrina refugees than Houston, which offered shelter to 40,000 people. Houston could not have handled this mass influx of evacuees on its own. The Federal government was a crucial partner in the city¹s efforts, providing the financial means for Houston and other communities to manage and operate shelter programs. (Download PDF)
Grant and Loan Management: Design and Implementation of a New Community Disaster Loan (CDL) Program
Hurricanes Katrina and Rita were unprecedented in their impact on homes and businesses and the underlying infrastructure that supported them. The storms significantly depleted the tax base and revenues of local governments in Louisiana and Mississippi. They were unable to provide essential services to their hurricane-ravaged communities and even unable to pay salaries to government workers. They were in dire need of financial support. (Download PDF)
Policy Analysis: Developing a Multi-Agency Approach to Rebuilding New York City
The World Trade Center disaster on 9/11 devastated lower Manhattan. The attacks and subsequent tower collapses occurred at the nexus of multiple transportation systems‹subways, railroads, roadways and bridges‹that moved thousands of New Yorkers in, out and around the city every day. The crippled transportation system was repeatedly mentioned as the top concern for companies located in lower Manhattan, and the disaster jeopardized New York¹s standing as the world¹s financial services¹ hub. (Download PDF)
Preparedness and Crisis Recovery: Assessing Housing Options in a Disaster Situation
In the past few years, several major hurricanes displaced tens of thousands of households in the southeastern United States. The U.S. government responded by providing these families with temporary housing in the form of trailers and mobile homes. Trailers were a welcome temporary solution, but came with issues. (Download PDF)
Program and Project Management: Creating a New Unit to Support FEMA¹s Response to Hurricane Katrina
Hurricanes Katrina and Rita decimated the Gulf Coast, overwhelming local and state governments' ability to respond and recover and severely stretching the Federal government¹s capacity to provide assistance to individuals. One of the greatest challenges FEMA faced was managing information. (Download PDF)
Strategic and Performance Management: Assuring Quality and Monitoring Performance for a Large Government Contractor
A Fortune 500 company won a five-year, $100 million technical assistance contract with the government. As part of the contract, the company agreed to develop a contract-specific quality control plan to monitor the quality of its work products and the performance of its personnel and subcontractors. If the plan worked well, the company could apply it to other projects. (Download PDF)